Heikes

Warranty Terms and Conditions

All Heikes products are warranted against any defect in materials or workmanship for the original purchaser for a period of 1 year from the date of original purchase. 

  1. The customer shall operate the equipment in the environment conforming to specification in the documentation or user manual provided.
  2. The warranty is against defective parts and manufacturing faults only. 
  3. Repairs when used for other than normal, single-family household use or Damage resulting from the act of neglect or misuse or default or unauthorized service, transportation, improper installation, disassembly or alteration and modification by any unauthorized party. Damage caused directly or indirectly by acts of government, strikes, lockout, fire explosion, attack of household pests, act of God, lighting, flood, pollution or any cause beyond the control. Damage/problem caused by the environmental conditions of the product, like actual voltage is lower than 85% or higher than 110%, water source, temperature, humidity, moisture rust etc. All above not approved by Heikes.
  4. Consumers self should properly cleaning cavity or burners, flame getting yellow/red color, flame rising at abnormal height due to gas using as normal phenomenon, consumer self-checking gas resources of use.
  5. Services and spare parts charges according to services technician. In some out cities cases, extra travelling charges also needed.
  6. Chimney with 5 years motor warranty.